Support

On the sign-in screen, tap Forgot password? and enter your email. We'll email you a code. Enter it, then choose a new password.

Sign in with the same button you used to sign up. Those accounts don't have a Pick & Paddle password, so Forgot password? won't help.

Check your spam or junk folder, and that the email address is spelled right. Codes expire after a while, so ask for a new one if it's been more than a few minutes. Still nothing? Send us a message.

In the app, go to You › Settings › Help › Delete Account. You can also delete it on our website, even without the app.

Tap Report a problem on the match screen before the score settles. An open report stops it from settling. Most scores settle 24 hours after they're entered; Group Play and Open Play scores settle within minutes. If it has already settled, contact us and we'll look at it.

Ratings are part of Pro. Play five Verified games and your starting rating and rank badge arrive after the fifth. Every Verified game after that moves them. Casual matches never change a rating.

You keep the rating you earned. It stops moving and leaves the leaderboard until you're back on Pro.

Pro is billed by Apple or Google, so cancel it in your store settings: App Store subscriptions or Google Play subscriptions. Cancel at least 24 hours before it renews. You keep Pro until the end of the period you paid for.

Apple and Google handle Pro payments, so refunds go through them. For an iPhone purchase use reportaproblem.apple.com. For Android, open the order in Google Play and choose Request a refund.

Open the Pro screen in the app and tap Restore Purchases, signed in to the same Apple or Google account you paid with. If Pro still doesn't appear, contact us and include your username.

No. Cancel Pro first in App Store subscriptions or Google Play subscriptions so you aren't charged again.

On the Friends page, find them in your list or search for them, tap •••, then Report player or Block player. In a club, press and hold a member and tap Report. Our Community Guidelines explain what happens next.

Signed-in players can find you by username or display name, unless one of you has blocked the other. Your email address is never shown to other players. The Privacy Policy lists exactly what your profile shows.

Email our Data Protection Officer at dpo@accdigitalsolutions.com from the email address on your account. The Privacy Policy explains your rights.