Delete your account

Delete in the app

1. Open Pick & Paddle and sign in.
2. Tap You, then Settings, then Help.
3. Tap Delete Account and read what will happen.
4. Tap Continue and choose when: in 7 days (you can cancel until then) or right away.
5. Confirm it's you with your password, or with Apple or Google if that's how you sign in.

What gets deleted and what stays

• Deleted: your account, profile, photos, friendships, club posts and comments, location, support requests and other personal data. Venue booking records are cleared of your name, phone number and email.
• Stays, without your name: completed matches, scores and rating changes that other players need. Your name and photo are replaced with "Deleted Player", and your profile no longer opens from them.
• Access ends straight away: as soon as we accept the request you're signed out everywhere, whichever timing you choose.
• Clubs and live activity: your club memberships end. If you own a club, or have a live match, session or booking, the request is still accepted, but finishing it may wait until it's handed over or resolved.
• Your email: after deletion, the same email can sign up again after 30 days.
• Pro: Pro access ends with the account, but deleting your account does not cancel a Pro subscription. Cancel it first in App Store or Google Play settings so you aren't charged again.

Delete on the website

Sign in with your account email and password below. Signed up with Apple or Google? Those accounts have no password, so use the steps in the app, or email us.

Deleting on the website isn't available right now. Use the steps in the app, or email us from your account's email address.

Changed your mind?

If you chose In 7 days, you can cancel until the deadline and get your account back as it was. In the app, tap Cancel deletion on the sign-in screen. Or cancel here. A deletion chosen to happen right away can't be cancelled.

Cancelling on the website isn't available right now. Tap Cancel deletion on the app's sign-in screen, or email support@pickandpaddle.com.

Can't sign in?

Email support@pickandpaddle.com from the email address on your account and ask us to delete it. Include your username if you know it. We'll confirm it's you before we delete anything, and we usually reply within 2–3 days.

Never send your password. We'll never ask for it.

How long we keep things

• Your personal data: removed when the deletion finishes.
• A scrambled (hashed) copy of your email: kept for 30 days so the account can't be re-created straight away.
• Database backups: overwritten within 30 days.
• Pro and accounting records: kept as long as Philippine tax law requires, currently five years.
• Support emails: deleted one year after the request is closed.

The full details are in section 8 of our Privacy Policy.